Our customers benefit from having their own personal Travel Counsellor who takes a pride in getting to know their clients personally, providing them with the highest possible levels of personal service and taking care of all their travel requirements, down to the last detail.

Our personal Travel Counsellors each have an average ** years of experience, meaning they offer a level of expertise and personal knowledge that few other travel companies can match. They are supported by over *** staff at the company's head office in Bolton, Lancashire who deal with all administration - including ticketing, helpdesk, IT and marketing - giving them the time to focus on their clients and provide them with a personal travel service that is simply unsurpassed.

Travel Counsellors was presented with the prestigious Queen's Award for Enterprise in ****, the UK's highest business accolade.

Travel Counsellors has been named Travel Agent of the Year for two consecutive years in the **** and **** Guardian, Observer and Guardian Unlimited Travel Awards, as voted for by readers.

Exceptional Customer Service

To our customers their Travel Counsellor is not just a travel agent, but a trusted friend, someone who they can rely on to always give them the best possible travel advice.

We believe that there are few other companies in the world that can match our dedication to customer service. What's more we have the results to prove it - with Travel Counsellors consistently voted as one of the top companies in the world when it comes to customer satisfaction.

We use the Net Promoter® Score system to find out what our customers think of the service they receive from their Travel Counsellor. Two weeks after booking with us, we send all our customers a simple question 'How likely is it that you would recommend your Travel Counsellor to your friends and colleagues?' Customers give us a score ranging from * to **.

We are delighted that since we started measuring our customers' responses in **** we have consistently achieved a world beating score of over **%, far higher than that achieved by other travel companies and putting us among just a handful of companies worldwide that are rated so highly by their customers.

Such is our dedication to encouraging the highest customer service levels that each year at our annual company conference the Travel Counsellor who has received the highest Net Promoter® Score over the past ** month period collects the keys to a brand new car.